Chrome CRM

ChromeCRM is an on-demand, Software as a Service (SaaS) Customer Relationship Management system. Its rich features enable integrated delivery of classic CRM, high-quality management information and deep web and email integration.

Why we recommend Chrome CRM

As an SAAS CRM system, Chrome CRM is securely accessible from anywhere with an internet connection. Additionally it offers an extremely low-cost approach to feature-rich CRM functionality. ChromeCRM can also be customised by the author on your behalf – unlike most other SaaS systems which have no customisation options.

Price

From £25.00 per user, per month.

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Key Features

Workflow Management

Workflows

With TaskCentre, your organisation can add Workflow capabilities to its existing software applications, which immediately increases productivity, eradicates administrative waste and enhances stakeholder relationships.

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Data Services & Integration

TaskCentre bridges the gap between separate information systems or web services, by providing a graphical process modeller and comprehensive operating environment that either dramatically reduces, or totally eliminates the need for complex integration development.

 

Document Automation

Document Automation

Whether they\’re reports, letters, order acknowledgements, invoices or statements, structured and repetitive documents can be automatically generated, presented and delivered via a variety of formats and channels.

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Manage your Business Relationships

  • Understand and manage your relationships with customers, prospects, suppliers, partners etc.
  • Classify organisations and contacts – and produce statistical reports
  • Easily access information in one place – information that is always up to date and synchronised with other systems

Access all Communications

  • Instantly access all incoming and outgoing communication in one location
  • Integrate with your email client: Outlook, Thunderbird, or built in Web Client
  • MS Office, PDF, AutoCAD drawings, scanned documents, SMS messages are all supported in ChromeCRM

 

Share Information

  • Share documents, presentations, etc. internally through a shared space
  • View company calendar, task manager and knowledgebase
  • Create proposals and other documents easily via the products and services database
  • Select documents to be shared with the outside world through your website

Ensure Efficiency and High Quality Results

  • Manage a well organised and efficient sales process from prospect to end of sale
  • Deliver timely and high standard customer service with help from the support handling system
  • Enforce consistency in the quality of deliverables through customisable quotation systems and order checklists

Team Management

  • Assess quantitative metrics such as case volume and resolution times for team members
  • Display accurate, up-to-date reports on the interactive dashboard to avoid constant running of routine reports
  • Deliver a more meaningful service to customers by encouraging staff and giving them the tools they need to improve service levels

Web Self-Service

  • Enable customers to access knowledge base articles and self-help to resolve issues
  • Enable customers to raise support requests and track the progress of existing issues
  • Provide access to a sub-set of your Sage CRM data and functionality, fully integrated with your own website

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Key Features

No Hard Coding

Advanced Business Alerts can be configured and reconfigured to address your exact business needs simply and quickly. You will also not lose them when you upgrade your primary application.

Add to any Application

Many organisations run more than one business application and TaskCentre\’s Advanced Business Alerts allows you to add this capability to all of them.

Flexible Distribution

Many organisations run more than one business application and TaskCentre\’s Advanced Business Alerts allows you to add this capability to all of them.TaskCentre\’s Advanced Business Alerts are not restricted to delivery within the organisation.Using TaskCentre\’s technology, key stakeholders such as suppliers, distributors, retailers and customers can all receive real-time alerts about information that impacts on their interaction with you and your company.

No restrictions

Create as many Advanced Business Alerts as your want, with no upper limit or restrictions at all!

Secure MS SQL Triggers

If you have ever had to upgrade your SQL DB to a newer version you have probably suffered the misfortune of losing all your previously built SQL Triggers. As TaskCentre both creates and manages MS SQL Triggers independently, this issue is eliminated.

Triggering Other Processes

Advanced Business Alerts have the ability to trigger other more sophisticated automated business processes or escalate the issue to other employees in line with your business rules and procedures. Employees can also interact with Advanced Business Alerts to end, continue or begin an automated workflow process.

Built-in Memory Capabilities

The memory within Advanced Business Alerts ensures that escalations and other automated tasks that have been triggered by an alert follow company rules and procedures.

Multiple Communication Mediums

Advanced Business Alerts can be received in the form of e-mail and SMS. Reports can also be automatically created and attached to alerts.

TaskCentre integrates seamlessly with a huge range of applications and systems, including Microsoft Dynamics CRM, Infor CRM, dotmailer email marketing, and more.